Frequently Asked Questions (FAQ)
1. Are all products on GoBaby authentic?
Yes, we guarantee 100% authentic and imported products. Every item is carefully sourced and verified from trusted global brands so parents can shop with confidence.
- How can I place an order?
- Browse products on our website: https://gobaby.com.bd
- Select your desired items and add them to the cart
- Proceed to checkout and fill in your delivery details
- Choose your payment method and confirm the order
- What payment methods are available?
We currently accept:
- Cash on Delivery (COD)
- Mobile Banking (bKash, Nagad, Rocket)
- Bank Transfer / Online Payment Gateways
- How long does delivery take?
- Dhaka City: Same-day or next-day delivery (conditions apply)
- Outside Dhaka: 2–5 business days depending on location
5. What are the delivery charges?
- Inside Dhaka City: 80 BDT
- Outside Dhaka: 120 BDT
Exact charges are shown at checkout before you confirm the order.
- Can I return or exchange a product?
Yes, returns or exchanges are possible if:
- The product is damaged, defective, or expired upon delivery
- The wrong product is delivered
- The product is unused, unopened, and returned within 3 days of delivery
Note: Baby food, formula, and perishable items cannot be returned once opened.
- How do I request a refund?
- Contact our support team within 3 days of delivery
- Provide your order ID and product details (with photos if damaged)
- Approved refunds will be processed within 7-10 working days
- Do you ship outside Dhaka?
Yes, we deliver nationwide through trusted courier partners. Delivery time may vary based on location.
- How do I contact customer support?
Email: info.gobabybd@gmail.com
Phone: 01744-477827
You can also reach us via our Contact Us page.