Refund & Exchange Policy 

At GoBaby, we value your trust and strive to ensure a smooth shopping experience. If you are not satisfied with your purchase, please review our Refund & Exchange Policy below.

1. Eligibility for Refunds & Exchanges

You may request a refund or exchange if:

• The product is damaged, defective, or expired upon delivery.
  
  
• You received the wrong product.
  
  
• The item is unopened, unused, and in its original packaging.
  
  

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or refunded once opened:

• Baby food, formula milk, and perishable items.
  
  
• Personal care products (creams, lotions, diapers, wipes, etc.) once packaging is opened.
  
  
• Discounted or clearance items (unless defective).
  
  

3. Time Frame for Returns

• Refund or exchange requests must be made within 3 days of delivery.
  
  
• Items reported after 3 days will not be eligible.
  
  

4. Process for Refunds & Exchanges

1. Contact our support team at 📧 info.gobabybd@gmail.com or 📞 01744-477827.
   
   
2. Provide order ID, product details, and photos (if the product is defective/damaged).
   
   
3. Our team will review your request and confirm approval.
   
   
4. Approved refunds/exchanges will be processed as follows:
   
   
   • Refunds issued via bKash/Nagad/Bank transfer within 7-10 business days.
     
     
   • Exchanges delivered within 2-5 business days (depending on stock availability).
     
     

5. Delivery Charges

• Delivery charges are non-refundable unless the return is due to a mistake on our part (wrong or defective product).
  
  
• For exchanges, additional delivery charges may apply.
  
  

6. Cancellations

• Orders can be canceled before shipment by contacting our support team.
  
  
• Once shipped, cancellation requests will not be accepted.
  
  

7. GoBaby’s Rights

• We reserve the right to refuse refunds/exchanges if the product does not meet the above conditions.
  
  
• GoBaby may update this Refund & Exchange Policy at any time, and changes will be posted on this page.
  
  

8. Contact Us

For refund or exchange requests, please reach us at:

📧 Email: info.gobabybd@gmail.com
📞 Phone: +8801744477827