Terms & Conditions

Welcome to GoBaby. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

• GoBaby is an online store in Bangladesh specializing in baby, mom, and family products.
  
  
• These Terms & Conditions apply to all visitors, customers, and users of our website.
  
  
• By placing an order on our site, you agree to comply with these terms.
  
  

2. Eligibility

• Customers must be 18 years or older to place an order.
  
  
• Parents/guardians are responsible for purchases made on behalf of minors.
  
  

3. Product Information

• We ensure all product descriptions, images, and details are accurate to the best of our knowledge.
  
  
• Slight variations in packaging or product updates may occur from manufacturers.
  
  
• All products are 100% genuine and imported unless otherwise stated.
  
  

4. Pricing & Payment

• All prices are listed in Bangladeshi Taka (BDT).
  
  
• GoBaby reserves the right to update product prices at any time without prior notice.
  
  
• Accepted payment methods include Cash on Delivery (COD), Mobile Banking (bKash, Nagad, Rocket), and Online Payment.
  
  

5. Orders & Delivery

• Once an order is placed, you will receive confirmation via SMS/email.
  
  
• Delivery timelines vary depending on location:
  
  
  • Dhaka City: Same-day or next-day delivery (conditions apply).
    
    
  • Outside Dhaka: 2-5 business days.
    
    
• Delivery charges will be added to the total bill (unless stated otherwise).
  
  

6. Returns & Exchanges

• Products can be returned or exchanged if:
  
  
  • The product is damaged or defective upon delivery.
    
    
  • The wrong item was delivered.
    
    
  • The product is unopened, unused, and returned within 3 days of delivery.
    
    
• Perishable items, baby food, and formula cannot be returned once opened.
  
  
• For more details, see our Return & Exchange Policy.
  
  

7. Refund Policy

• Refunds will be processed once the returned item is inspected and approved.
  
  
• Refunds are issued via the original payment method (bKash/Nagad/Bank) within 7-10 working days.
  
  
• Shipping charges are non-refundable.
  
  

8. Privacy & Data Protection

• Customer information is collected for order processing and delivery purposes.
  
  
• We do not share personal data with third parties except for delivery services.
  
  
• For details, see our Privacy Policy.
  
  

9. Liability Disclaimer

• GoBaby is not responsible for:
  
  
  • Delays caused by courier services or natural disruptions.
    
    
  • Allergic reactions or side effects from products (please check ingredients carefully).
    
    
  • Misuse of products beyond manufacturer guidelines.
    
    

10. Intellectual Property

• All content on GoBaby (logos, text, images, product descriptions) is owned by or licensed to GoBaby.
  
  
• Unauthorized use, copying, or reproduction is strictly prohibited.
  
  

11. Governing Law

• These Terms & Conditions are governed by the laws of Bangladesh.
  
  
• Any disputes will be subject to the jurisdiction of the courts of Dhaka, Bangladesh.
  
  

12. Contact Us

For any questions regarding these Terms & Conditions, please contact:

📧 Email: info.gobabybd@gmail.com
📞 Phone: +8801744-477827