Frequently Asked Questions (FAQ)

1. Are all products on GoBaby authentic?

Yes, we guarantee 100% authentic and imported products. Every item is carefully sourced and verified from trusted global brands so parents can shop with confidence.

2. How can I place an order?

• Browse products on our website: https://gobaby.com.bd
  
  
• Select your desired items and add them to the cart
  
  
• Proceed to checkout and fill in your delivery details
  
  
• Choose your payment method and confirm the order
  
  

3. What payment methods are available?

We currently accept:

• Cash on Delivery (COD)
  
  
• Mobile Banking (bKash, Nagad, Rocket)
  
  
• Bank Transfer / Online Payment Gateways
  
  

4. How long does delivery take?

• Dhaka City: Same-day or next-day delivery (conditions apply)
  
  
• Outside Dhaka: 2–5 business days depending on location
  
  

5. What are the delivery charges?

• Inside Dhaka City: 80 BDT
  
  
• Outside Dhaka: 120 BDT
  Exact charges are shown at checkout before you confirm the order.
  
  

6. Can I return or exchange a product?

Yes, returns or exchanges are possible if:

• The product is damaged, defective, or expired upon delivery
  
  
• The wrong product is delivered
  
  
• The product is unused, unopened, and returned within 3 days of delivery
  Note: Baby food, formula, and perishable items cannot be returned once opened.
  
  

7. How do I request a refund?

• Contact our support team within 3 days of delivery
  
  
• Provide your order ID and product details (with photos if damaged)
  
  
• Approved refunds will be processed within 7-10 working days
  
  

8. Do you ship outside Dhaka?

Yes, we deliver nationwide through trusted courier partners. Delivery time may vary based on location.

9. How do I contact customer support?

Email: info.gobabybd@gmail.com
Phone: 01744-477827
You can also reach us via our Contact Us page.